A subscriber to Inside Traveller has recently told us of frustrations with flyBe. He had to wait for 20 minutes to get through to reservations at the airline. So for future reference he suggests that you should call them on 01392 268529 (the outside-UK contact number) rather than use the advertised 0871 number that costs 10p per minute. The person he spoke to said the call centre had recently been outsourced and they had lost staff, so waiting times are longer. the lesson here is that when calling airlines that advertise 087+ and other premium numbers you should look for the “contact us from overseas” alternative number and use that to save a bit of money. It is well worth looking at www.saynoto0870.com which lists alternative numbers for many UK companies.